FAQs

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What is OnePass?

OnePass is a single sign-on solution that allows users to have one username & password for access to all their Thomson Reuters services.

If you have questions or need assistance with OnePass contact TechCare on 0800 10 60 25

Where can I manage my OnePass profile?

Visit http://onepass.thomsonreuters.com to create a new OnePass profile or to update an existing OnePass profile.

How do I change my Username, Password, Security Question or Email Address?

You can change your details at any time.  Go to http://onepass.thomsonreuters.com or click on the "Update/Forgot" links on the sign-in pages of the sites you are visiting.  Log into OnePass with your existing details to make changes.

I'm locked out what should I do?

If you are unable to reset your details by clicking on the "Update/Forgot" links, please contact TechCare: 0800 106 025

How often can I change my password?

You have control over how often you want to change this so it's up to you.

Will Thomson Reuters Customer Care have access to OnePass Username and Passwords?

TechCare have access to OnePass usernames and the ability to trigger a password re-set in the event you have forgotten your login details.  Once triggered an email will be sent to the OnePass owner with a link to create a new password. 

Note: For security purposes, TechCare does not have access to OnePass passwords.

How do I change my Username, Password, Security Question or Email Address?

You can change your details at any time.  Go to http://onepass.thomsonreuters.com or click on the "Update/Forgot" links on the sign-in pages of the sites you are visiting.  Log into OnePass with your existing details to make changes.

How often can I change my password?

You have control over how often you want to change this so it's up to you.

Will Thomson Reuters Customer Care have access to OnePass Username and Passwords?

TechCare have access to OnePass usernames and the ability to trigger a password re-set in the event you have forgotten your login details.  Once triggered an email will be sent to the OnePass owner with a link to create a new password. 

Note: For security purposes, TechCare does not have access to OnePass passwords.

I'm locked out what should I do?

If you are unable to reset your details by clicking on the "Update/Forgot" links, please contact TechCare: 0800 106 025

Will Thomson Reuters Customer Care have access to OnePass Username and Passwords?

TechCare have access to OnePass usernames and the ability to trigger a password re-set in the event you have forgotten your login details.  Once triggered an email will be sent to the OnePass owner with a link to create a new password. 

Note: For security purposes, TechCare does not have access to OnePass passwords.

What is OnePass?

OnePass is a single sign-on solution that allows users to have one username & password for access to all their Thomson Reuters services.

If you have questions or need assistance with OnePass contact TechCare on 0800 10 60 25

How do I change my Username, Password, Security Question or Email Address?

You can change your details at any time.  Go to http://onepass.thomsonreuters.com or click on the "Update/Forgot" links on the sign-in pages of the sites you are visiting.  Log into OnePass with your existing details to make changes.

I'm locked out what should I do?

If you are unable to reset your details by clicking on the "Update/Forgot" links, please contact TechCare: 0800 106 025

How often can I change my password?

You have control over how often you want to change this so it's up to you.

Will Thomson Reuters Customer Care have access to OnePass Username and Passwords?

TechCare have access to OnePass usernames and the ability to trigger a password re-set in the event you have forgotten your login details.  Once triggered an email will be sent to the OnePass owner with a link to create a new password. 

Note: For security purposes, TechCare does not have access to OnePass passwords.

How do I change my Username, Password, Security Question or Email Address?

You can change your details at any time.  Go to http://onepass.thomsonreuters.com or click on the "Update/Forgot" links on the sign-in pages of the sites you are visiting.  Log into OnePass with your existing details to make changes.

Where can I manage my OnePass profile?

Visit http://onepass.thomsonreuters.com to create a new OnePass profile or to update an existing OnePass profile.